The Lagos State Traffic Management Authority (LASTMA) has launched a toll-free emergency hotline, 3367, to enable motorists and residents report traffic-related incidents quickly and improve emergency response across the state.
The agency announced the initiative in a statement on Sunday, explaining that the new 3367 short code replaces its previous long-service code and offers road users a faster and more convenient way to contact LASTMA.
According to the agency, the hotline is available on MTN, Glo and 9mobile networks and can be used free of charge to report traffic emergencies, including vehicle breakdowns, road accidents, blocked roads, disabled trucks and stranded tankers.
Speaking on the development, LASTMA General Manager, Olalekan Bakare-Oki, described the launch as a significant step towards strengthening road safety and improving traffic management across Lagos.
“The introduction of the 3367 toll-free hotline represents another major step towards building a safer, more efficient and responsive transportation system across Lagos State,” he said.
Bakare-Oki explained that the growing population and rapid expansion of Lagos require technology-driven solutions capable of responding quickly to traffic challenges and emergencies.
Beyond emergency reporting, the agency said the hotline will also serve as a platform for residents to submit complaints, observations and feedback on the conduct of LASTMA officials while on duty.
According to the agency, the initiative is expected to promote greater transparency, accountability and improved service delivery.
Bakare-Oki assured residents that all reports and complaints received through the platform would be handled professionally, treated confidentially and forwarded to the appropriate operational units for immediate action.
He also encouraged Lagos residents and motorists to make full use of the service as part of efforts to improve traffic flow and road safety across the state.
To ensure wider accessibility, the agency said callers can communicate with hotline operators in English, Yoruba and Pidgin English.
